Refund policy
1. Return and Refund Policy
Effective Date: September 8, 2026
At GlowSense, we want you to love your purchase. If something isn't right, here's how returns and refunds work.
Return Window You have [30] days from the date you receive your order to request a return. Items must be unused, in their original packaging, and in the same condition you received them.
How to Start a Return Email us at glowsense3@gmail.com with your order number and the reason for your return. We'll send you return instructions and, if applicable, a return shipping label.
Non-Returnable Items
- Items damaged through misuse or normal wear
- Items returned without proof of purchase
Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within [5–10] business days. Shipping costs are non-refundable unless the return is due to our error (wrong item, defective product).
Damaged or Defective Items If your GlowSense light arrives damaged or defective, contact us within [7] days of delivery with photos of the issue. We'll send a replacement or issue a full refund at no cost to you.
Exchanges Need a different color or a replacement unit? Email us at glowsense3@gmail.com and we'll help set that up directly.
Late or Missing Refunds If you haven't received a refund after the timeframe above, first check your bank/card statement, then contact your payment provider — processing times can vary. If you still have questions, reach out to us at glowsense3@gmail.com.